sephora home chat projects
Purpose
As a manager for Sephora's Home Chat department, I was often tasked with creating various graphics to motivate and inform Beauty Advisors.
Tools
Canva
Slack channel posting guides
One of my key projects involved designing a series of infographics to guide Beauty Advisors on how to effectively post in every Slack channel. Each one provided clear instructions tailored to specific channel types—ensuring Beauty Advisors could communicate efficiently.
I wanted each original graphic to inform the Beauty Advisors, but also be fun to look at. My favorite part of creating these was finding cute icons, relating to each channel, to use in the background pattern.
chat service feature guides
In this project, I created graphics aimed at ensuring Beauty Advisors could quickly access and apply the tools they needed for smooth, seamless interactions with customers. These infographics helped enhance efficiency and improve customer experience.
These original graphics were created some time around Valentine’s Day, my favorite holiday. I absolutely loved giving the project a cutesy, lovesick aesthetic.
black history month featured brands
For Black History Month, I created a set of graphics featuring products from Black-owned beauty brands and highlighting the inspiring women behind them.
This project was so fun to create. Working with different shapes and creating material that matched the brand’s aesthetic was a new challenge for me.
